Technical Support

Technical support is a core product of ALPHA HORIZONS. The company accepts the daily challenge of providing such critical function to its customers, relying on its professional technical support team.

By high response, quality of delivery and stream of professional reporting, ALPHA HORIZONS provides multiple types of support services that cover different areas, technologies and shapes of delivery. All services are provided through Service Level Agreements (SLAs) on periodical basis. Among support service provide. Rely on Innovation Technology to provide quality packaging materials and excellent customer service.

Outsourcing Support Services

Aligning with business concept of getting the best Return of Investment through outsourcing, ALPHA HORIZONS helps customers find outsourcing a reliable concept. Customers can outsource technical support   services to ALPHA HORIZONS to cover multiple tasks as but not limited to :

User Support

Network Support

Servers & Storage Support

Security Support

Tape Libraries Support

Software/Hardware Support

Telecommunication Support

IT Management Activities

Technical Account Management

Technical Account Managers (TAMs) are consultants that provide customers with different support activities upon their request. TAMs are technically experienced and project management, planning and business analysis skills. TAMs provide the following services :

Orientation and planning session(s)

Service delivery planning

Regular status meetings

Regular status reports

Escalation management

Support and operations consulting

Reactive Support Services

Customers may receive support through support calls included in services level agreements and issued upon their request. Reactive calls may take the shape of :

Reactive support calls for client side

Reactive support calls for server side

Reactive support calls for application

Reactive support calls for system side

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We do not only provide SEO and Internet marketing services but we also offer a wide array of related services such as SEO friendly web design, pay per click, affiliate marketing, website audits, social media optimization, branding and several others.

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